Here’s a quick introduction to my site about online customer service. Specifically, I’m looking to compare forums with help desks. In order to identify which can provide:
- The best level of service to engaged visitors.
- Cost-effective administration of support teams.
I think those goals represent the most important general requirements that apply to all online customer service teams. However, I’m also looking for a system that can encourage mentors to get involved. So they might generate an income stream. Or just because it’s good to help people.